Policies

DVDs purchased through the Lumigrate website are delivered to customers using United Parcel Service (UPS) and the United States Postal Service (USPS).  Customers are responsible for paying shipping cost as part of the total cost of their order.  read more »

The contents of the Lumigrate website (videos, photographs, graphics, text, etc) is for informational purposes only and is not offered as substitution for obtaining personal medical advise. People are encouraged to always seek the direct advise of a physician or other qualified health provider with any and all questions about the specifics of their health questions and for obtaining proper diagnosis and individual treatment. Also, people should never disregard the advise of their personal medical advisors or delay obtaining direct advise based on information obtained through Lumigrate.  read more »

Return due to our error

Any order which has been sold and fulfilled by Lumigrate and has resulted in an error (defective, damaged or otherwise unusuable DVDs or accompanying documentation, incorrect shipments, and mismatched DVDs and documentation), will result in a full refund if:  read more »

Downloadable videos are non-refundable once the download is complete. If you are having problems with downloading videos, we recommend for you to review our Frequently Asked Questions (FAQ) section.  In this section we offer many suggestions on how to fix download problems.

If you are still having video download issues after applying the suggestions in the FAQ section, we are willing to provide a DVD version as a replacement.  To accomplish this, you must do the following:  read more »

A. Your Consent

By using our website accessible at www.lumigrate.com (the "Site"), you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on the Site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.  read more »