Return Policy

Return due to our error

Any order which has been sold and fulfilled by Lumigrate and has resulted in an error (defective, damaged or otherwise unusuable DVDs or accompanying documentation, incorrect shipments, and mismatched DVDs and documentation), will result in a full refund if:

• The request is made within thirty (30) days of order delivery.
• All components are returned together.
• DVD packaging remains unopened.

We recognize some defective items may have their protective packaging removed and discarded prior to realizing a defect or mistake.

Return shipping costs will be paid by Lumigrate if the return is due to our error.  Typically this will be accomplished by sending you a shipping envelope with return payment prepaid.  We reserve the right to offer other arrangements for return shipping if it is in the best interest of both the customer and Lumigrate.

Return due to no longer wanting product

If you decide you do not want a product after placing an order, it is required to return all pieces in original condition (unopened DVDs and accompanying documentation) to Lumigrate at the following address:

Lumigrate
2470 F Road Ste 1
Grand Junction, CO  81505

The shipping cost of these returns are at the purchaser's expense, and return of the items must be completed within thirty (30) days of order delivery.

Timeframe for granting refunds

We intend to provide refunds as quickly as possible.  Please allow at most thirty (30) days to complete the entire process:

• Transit time for the return envelope to be sent to you in the case where the order is due to our error (5-10 days).
• Transit time for the envelope to be returned to us in the case where the order is due to our error (5-10 days).
• Time to process the refund (3-5 business days is our standard).
• Time for the credit card processing company to issue the refund; processing companies occasionally have delays due to cards being cancelled, replaced, or reaching their expiration date.

Refund method

We will notify you via e-mail of your refund once we have received and processed the returned items.  Refunds will be in the same form as the original purchase.  Exceptions: Cash, debit, or check purchases over $250 will be refunded in the form of a mail check within ten (10) business days of return.  Items which are opened or are returned more than thirty (30) days after delivery will not be accepted for refund.

Restocking fee

No restocking fee will be charged if an accompanying note is provided explaining why the return is being made. Without a note, a 25% restocking fee may be applied and we will assume the DVD returns are being handled as a special order.

Other key points

• Lumigrate reserves the right to request identification and to deny any return that does not meet the guidelines set forth in this return policy.
• Promotional items such as gift cards will be treated the same as purchases.
• All returns and exchanges must be in original condition, unopened, and include all items originally shipped.
• All returns and exchanges must be sent to the Lumigrate shipping address from which the items were sent.